Shipping policy

PawHaus – Delivery Information

At PawHaus, every order is packed with care — from our facility to your doorstep. Whether you've ordered pet toys, leashes, harnesses, or accessories, we make sure your items arrive safely, securely, and ready to delight your furry friend.

🚚 Delivery Options & Shipping Costs

• Shipping fees are calculated automatically at checkout based on your location and order weight/size.

Standard Delivery: ~4 working days Express Delivery: ~3 working days Priority Delivery: ~2 working days

📍 Delivery times may vary for remote or rural locations.

📦 Packaging & Handling

Every PawHaus order is:

• Carefully packed using protective materials designed to help prevent transit damage
• Securely sealed to keep items safe and presentable on arrival
• Handled with care to ensure your pet toys, leashes, and harnesses arrive in excellent condition

🎁 Gifting a PawHaus order? You may add a personalized message or choose gift-style packaging at checkout (where available).

Orders containing multiple items may be shipped together unless requested otherwise.

📅 Delivery Schedule

Delivery Days: Monday to Friday No Deliveries: Saturdays, Sundays, or public holidays

Order Cut-Off Time:

• Orders placed before 1:00 PM ship the same business day
• Orders placed after 1:00 PM ship the next business day

⚠️ Important Notes

• Remote Areas: Additional delivery time or extra fees may apply
• Missed Deliveries: Redelivery charges may apply if delivery attempts are unsuccessful
• Damaged or Incorrect Items: Please contact us within 48 hours of delivery and include clear photos so we can resolve the issue promptly

📦 Track Your Order

Once your order has shipped, you'll receive a tracking link via email or SMS so you can monitor delivery in real time.

💬 Need Assistance?

Have questions about shipping or need a custom delivery request? 👉 Visit our Contact Us page and our team will make sure your PawHaus delivery is smooth from start to finish.